Customer Service's customer service department is available to assist you with any questions or concerns you may have.

Does this help? Answers to some of the most frequently asked questions:
  • Forgot your password? Click Here

  • What is your cancellation policy?
    Once you pay you will be able to immediately enter your information, view and print your resume. Nevertheless, we are so confident that you will love our service that we offer a 10-Day Money Back Guarantee. If you are not satisfied simply let us know within 10 days and we will give you a full refund.

  • Can I change the information on my resume? You have the ability to modify all your personal information aside from your name. To do this simply select the update my resume link and log in.

  • How long will I be able to change information on my resume? You will have the ability to update, change or modify the information contained in your resume (aside from your name) at any time free of charge for the duration of service. You will be given the option to renew this service after the initial one year period expires.

  • How can I pay? We accept American Express, Visa, MasterCard and Discover credit card payments. You can also pay using a check or money order made payable to and mailing it to:, 6303 Owensmouth Ave., 10th Floor, Woodland Hills, CA 91367

  • Is it safe to use my credit card over the Internet? Yes. Online credit card transactions are completed through a safe and secure Internet site. We have elected to use Verisign, a well known internet transaction company that processes thousands of credit card transactions every day. Dedicated to security and maintaining your trust, Verisign has a worldwide export license for the 1024-bit RSA encryption algorithm, and also offers the first real-time, secure credit card authentication service over the Internet that is based on digital signatures.

  • Who will have access to my personal information? We take every precaution to ensure that your personal information is delivered only to you. In order to access your information the correct username and password will be needed, therefore the only one authorized to view or modify your information is you. Please note, if you have elected to make your resume information available to industry professionals looking for actors we are unable to control what they do with this information, but have taken measures to screen everyone prior to allowing access to any personal information.

If you still have any questions or concerns please contact us directly at:
6303 Owensmouth Ave., 10th Floor

Woodland Hills, CA 91367

Contact Customer Service via email at: [email protected]

Or, if you prefer, you can call us Monday - Friday, between 9:00AM and 5:00PM PST at 818.936.2616.

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Any problems or questions?
Email us at [email protected]
or call us at 877-777-6287.